Question: Are there any height restrictions?
Answer: There are no restrictions on altitude. However the maximum elevation for a helicopter evacuation is around 21,000 ft (6,400 meters), so if a member travels higher than that, the evacuation would be on foot, if Global Rescue can reach the injured party.
Question: Is this a search and rescue plan?
Answer: No, this is not a search and rescue plan. It is an medical evacuation / medical transportation plan that will pick you up, if able to do so, and requires the policy holder needed inpatient hospitalization. They will pick you up at point of illness or injury and evacuate you to the nearest hospital or your hospital of choice if medically possible. Once you are stable at a local hospital, and still need medical transport to your hospital of choice even back to the U.S., Global Rescue will provide the medical evacuation transportation for you at no additional cost.
Question: Is Global Rescue medical travel insurance?
Answer: No, Global Rescue is not medical travel insurance. It is a crisis response plan that provides medical transportation / medical evacuation, security option, as well as 24/7 advisory service.
Question: Can a person residing outside the U.S. purchase this policy?
Answer: Yes, a person outside the U.S., no matter what citizenship, may purchase this policy. However, the Global Rescue plan only starts when the policyholder is over 160 miles from his or her home residence / residence.
Question: Does Global Rescue restrict where clients travel throughout the world?
Answer: There are no restrictions where you may travel. However, there are areas in the world that are ‘hot spots’ where Global Rescue may not be able to rescue you. A good example is in a military fire fight somewhere in Afghanistan. Please realize that Global Rescue is not U.S. Army Delta Special Ops or U.S. Navy SEAL teams. However, Global Rescue employees, who are doing the direct evacuation and/or security rescue operation(s), are prior U.S. Special Forces soldiers and sailors.
Question: When does a security evacuation procedure occur?
Answer: When the host country request all foreigners to leave the country (Persona non Grata), which usually occurs when life of policyholder is in danger. This situation usually happens during war or possible war situations. Also when the U.S. Department of State issues an edict for Americans to leave a country. Either is valid for political-security evacuation.
Global Rescue will also take into account members personal safety. If the policyholder feels that they are at risk of “grievous personal harm” then Global Rescue may be called in for security evacuation. An example – if the policyholder heard gunfire outside their hotel, even though nothing has yet made the news wires from either government.